I am Raunak Kapoor, a seasoned ServiceNow ITOM Administrator with a decade of experience in the field. Currently working with Cognizant Technology Solutions in Bangalore, India, I have extensive knowledge and expertise in supporting and administering ServiceNow IT Operations Management (ITOM), IT Service Management (ITSM), and reporting services. With a strong understanding of various technologies and ITIL processes, I am capable of managing incidents, creating test cases, providing training, and developing scripts. I have also been recognized for my exceptional performance and dedication, being awarded as the Star Performer of the Year multiple times at my previous company. I am eager to connect with other professionals and explore new opportunities in the field.
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